Frequently asked questions2022-11-23T15:00:59+00:00

Frequently asked questions

Our products

Can I request specific items you don’t offer in the webshop?2022-11-23T15:23:25+00:00

Your Content Goes Here

Are the prices including VAT/Tax?2022-11-23T15:05:22+00:00

Your Content Goes Here

The product I want is out of stock, will it be restocked?2022-11-23T15:01:25+00:00

Your Content Goes Here

Can I get more information about a specific product?2022-11-23T14:58:54+00:00

Your Content Goes Here

Payments

Do I have to pay import duties in order to receive my order?2022-11-23T15:04:14+00:00

Your Content Goes Here

My payment has failed, what should I do?2022-11-23T14:57:47+00:00

Your Content Goes Here

What payment methods do we accept?2022-11-23T14:54:48+00:00

We accept Maestro, Master card, Sepa, Amex, Paypal, Visa & Ideal.

Returns & Refunds

I received a damaged item, what should I do?2022-11-23T15:12:09+00:00

Please contact our customer service on: Sales@insidersl.com. Explain the situation, and add photos. They will help you resolve the issue.

Are returns free?2022-11-23T15:12:52+00:00

No we don’t offer free returns. If you would like to return items you are responsible for the costs and shipment.

When do I receive my refund?2022-11-23T15:13:27+00:00

Within 14 work days after we received your items.

How do I return an item?2022-11-23T15:15:58+00:00

Please contact our customer service on: Sales@insidersl.com, tell them what item(s) you would like to return.

For returning the items to us you have to go to your local postal office and send us the items on:
INSIDER S.L.
Ctra Cartama Local 1
29120 Alhaurin el Grande
Malaga
Spain

The cost and the shipment is for your own responsibility.

Can I cancel my order?2022-11-23T15:02:33+00:00

Your Content Goes Here

What is the return policy?2022-11-23T14:58:18+00:00

Your Content Goes Here

Shipping

Can I change my delivery address?2022-11-23T15:06:52+00:00

Your Content Goes Here

How long will delivery take?2022-11-23T15:06:09+00:00

Your Content Goes Here

Where do you delivery to?2022-11-23T15:05:46+00:00

Your Content Goes Here

I have not received an order confirmation, why not?2022-11-23T15:03:16+00:00

Your Content Goes Here

What is the status of my order?2022-11-23T15:02:03+00:00

Your Content Goes Here

Title

Go to Top