Frequently asked questions2023-05-15T11:34:24+00:00

Frequently asked questions

Our products

Can I request specific items you don’t offer in the webshop?2022-11-23T15:23:25+00:00

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Are the prices including VAT/Tax?2022-11-23T15:05:22+00:00

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The product I want is out of stock, will it be restocked?2022-11-23T15:01:25+00:00

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Can I get more information about a specific product?2022-11-23T14:58:54+00:00

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  1. CAN I REQUEST SPECIFICS ITEMS YOU DON’T OFFERS IN THE WEB SHOP?

     Yes, please ask us for any product you are interested in. We will do our best to get it or advise you on it. Contac: sales@insidersl.com

  1. ARE THE PRICES INCLUDING VAT/TAX?

    Yes, prices include VAT

  1. THE PRODUCT I WANT IS OUT OF STOCK, WILL IT BE RESTOCKED?

    In most cases, yes.

    However, if we do not have stock, please, always contact sales@insidersl.com, since many orders are made exclusively to order.

  1. CAN I GET MORE INFORMATION ABOUT A SPECIFIC PRODUCT?

    Yes, please, contact sales@insidersl.com

Payments

Do I have to pay import duties in order to receive my order?2022-11-23T15:04:14+00:00

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My payment has failed, what should I do?2022-11-23T14:57:47+00:00

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What payment methods do we accept?2022-11-23T14:54:48+00:00

We accept Maestro, Master card, Sepa, Amex, Paypal, Visa & Ideal.

Returns & Refunds

I received a damaged item, what should I do?2022-11-23T15:12:09+00:00

Please contact our customer service on: Sales@insidersl.com. Explain the situation, and add photos. They will help you resolve the issue.

Are returns free?2022-11-23T15:12:52+00:00

No we don’t offer free returns. If you would like to return items you are responsible for the costs and shipment.

When do I receive my refund?2022-11-23T15:13:27+00:00

Within 14 work days after we received your items.

How do I return an item?2022-11-23T15:15:58+00:00

Please contact our customer service on: Sales@insidersl.com, tell them what item(s) you would like to return.

For returning the items to us you have to go to your local postal office and send us the items on:
INSIDER S.L.
Ctra Cartama Local 1
29120 Alhaurin el Grande
Malaga
Spain

The cost and the shipment is for your own responsibility.

Can I cancel my order?2022-11-23T15:02:33+00:00

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What is the return policy?2022-11-23T14:58:18+00:00

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Shipping

Can I change my delivery address?2022-11-23T15:06:52+00:00

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How long will delivery take?2022-11-23T15:06:09+00:00

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Where do you delivery to?2022-11-23T15:05:46+00:00

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I have not received an order confirmation, why not?2022-11-23T15:03:16+00:00

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What is the status of my order?2022-11-23T15:02:03+00:00

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